FAQ

You can correct your shipping address on your checkout page.

A confirmation email will be sent within 24 hours after payment is completed Also, you can check your order status via click "My orders", and we'll link tracking number with order after shipped.

1. Pending payment
This order is pending payment. Please feel free to pay for your order now. Once we receive your payment, we will process your order.

2. Confirmed
You have paid for the order. We will process the order immediately after you have paid.

3. Processing
Kosinerjewelry usually processes orders within 1–2 business days after payment.

4. Shipped or Completed
These orders have been successfully shipped or signed for and cannot be cancelled.

If you have placed an order but still want to add some items. Please contact your sales manager who will help you confirm whether you can add them. If possible, our sales manager will assist you to add items.

Please contact your advisor to help you cancel the Order directly.

Yes, we can transfer your goods through the shipping company you required.

We will ship your goods 1-2 business days after receiving your payment. When your goods are shipped, we will send the information to your registered email.

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

We can ship to all countries/regions that have DHL, the United States, the United Kingdom, France, Spain, Mexico, Germany, etc. Please contact your sales manager before placing order if you are not sure about the case.

Kindly have a check that your email address is spelled and formatted correctly. Also, you may visit "My orders" to get more order update.

As some packages are shipped internationally, you may not see updates via local couriers until the package is cleared by local customs and entry is granted into your country. If your order is still under the estimated delivery time frame, kindly wait patiently. Once this process has been completed, you will see tracking updates.

Before placing an order, please refer to our Shipping info for the most accurate delivery estimates.

After logging in, you can edit your account details:
1) Edit/update your profile
2) Add/update your address management
3) Edit your measurements
4)Change your password Please note: The registered email address cannot be changed.
If you have any problems with account editing, you can see your account manager information in your reference and ask for help.

Really sorry for this inconvenience. But we cannot change your registration email address for your Kosinerjewelry account. This is about your account safety.

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

Fill up the coupon code in the box when "checkout". Per Order, only can use one coupon code. And cannot be stacked.

The currencies that we can accept are USD, GBP, EUR, AUD, CAD.

Really sorry for this inconvenience. But we cannot change your registration email address for your Kosinerjewelry account. This is about your account safety.

Our price is already super low, we have little space to reduce the price, but we will offer a discount for orders from our VIP clients, and a special discount for a big order from normal clients.

Tax is charged by Customs offices in destination country based on their rules and policies. Buyer is responsible to find out the situation in your country. Therefore, if need, these charges shall be paid by buyers. buyers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

Please verify your bank card's remaining balance. If you notice that your first order has been double charged, please contact your account manager.

Our system checks a random amounts of orders to ensure that they were placed by an authorized user of the payment method selected.

If you can't type in, kindly check firstly you have finished all information needed before, like shipping address, shipping options, and payment method.
If you have entered all of this information but still can't apply, kindly ensure that the code is spelled correctly and that all order minimums/requirements are met. Please also have a check at the expiration date of your coupon.

Please refer to our return and refund policy.

Before you place an order, you can add your Credit to make your order more favorable.

You can find your refund by checking "My Credits."

It will take up to 3-5 business days to process your refund or exchange request after we receive your package.

We refund for shortage, shipping refund for shortage, damaged, wrong style/color. We refund to original payment way.

If you receive a damaged, defective, or incorrect item, please contact sales manager within 7 days after you signed the parcel.