Shipping policy

Thank you for shopping with Tireya. We’re committed to making your shopping experience as smooth as possible, from checkout to delivery.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Orders placed on weekends or public holidays will be processed on the next business day. During holidays, promotional periods, product launches, or other periods of high order volume, processing times may be slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.

Shipping Destinations

Tireya ships to the United States and selected international destinations.

Available shipping destinations are determined by the country or region selected at checkout. If your destination is not available during checkout, we are currently unable to ship to that location.

We may add, remove, or temporarily suspend shipping to certain destinations due to carrier availability, customs restrictions, local regulations, delivery reliability, or other logistical considerations.

Shipping Rates & Free Shipping

Shipping rates and available delivery methods are displayed at checkout based on your destination and order value.

Where advertised, free shipping on orders over $50 USD applies only to eligible destinations and qualifying orders.

Certain countries, remote locations, oversized shipments, or destinations with unusually high delivery costs may be excluded from free shipping or may require an additional shipping charge. Any applicable shipping charges will be displayed at checkout before payment.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and handed over to the carrier.

United States: approximately 7–15 business days

International: approximately 7–20 business days

These timeframes are estimates only and are not guaranteed. International shipments may experience delays due to customs clearance, local postal services, weather, holidays, carrier disruptions, or other circumstances outside Tireya’s reasonable control.

If we are unable to ship within the timeframe communicated for your order, we will contact you regarding the delay and, where required by applicable law, provide the option to accept the revised shipping timeframe or cancel the affected order for a refund.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Tireya does not control these charges and cannot predict their amount. We recommend contacting your local customs authority for additional information before placing an international order.

Tracking Your Order

When tracking is available, tracking information will be sent to the email address provided at checkout once your order has shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at support@tireya.com.

We will make reasonable efforts to update your address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been handed over to the carrier.

Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address may be the responsibility of the customer where permitted by applicable law.

Lost, Delayed or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at support@tireya.com with your order number and relevant details.

For damaged shipments, please include clear photographs of the package and affected item(s).

We will review the situation and assist you with the appropriate next steps. Resolution may depend on the circumstances, carrier investigation, and applicable consumer protection laws.

Contact Us

For questions regarding shipping or your order, please contact:

Tireya
Website: Tireya.com
Email: support@tireya.com